At ModernityForms, we stand behind the quality of our products and are committed to providing you with the best possible experience. That’s why we offer a comprehensive warranty on all eligible items.
Warranty Coverage:- Our warranty covers defects in materials and workmanship under normal use for a period of one year from the date of purchase.
- If a product is found to be defective during the warranty period, we will repair or replace it at no additional cost to you.
- This warranty does not cover damage caused by misuse, neglect, accidents, or unauthorized repairs.
- Normal wear and tear, including scratches, dents, and fading, is also not covered under this warranty.
- To initiate a warranty claim, please contact our customer service team within the warranty period.
- Provide your order number, a description of the issue, and any supporting photographs if applicable.
- Our team will guide you through the warranty process and provide instructions for returning the product if necessary.
- Please retain your original receipt as proof of purchase, as it will be required for warranty claims.
- This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Thank you for choosing ModernityForms! We appreciate your trust in us and are here to ensure your satisfaction with our products.
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At ModernityForms, we strive to ensure that your shopping experience is seamless and enjoyable from start to finish. We offer reliable shipping options to ensure your products arrive safely and on time.
Shipping Options:- Standard Shipping: Enjoy our economical shipping option, which typically delivers your order within 5-7 business days.
- Expedited Shipping: Need your items sooner? Choose our expedited shipping option for delivery within 2-3 business days.
- Express Shipping: For urgent needs, our express shipping guarantees delivery within 1 business day.
Shipping Costs: Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your location. We also offer free shipping on orders over $2000.
Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress.
International Shipping: We are pleased to offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Delivery Issues: If you experience any issues with your delivery, please contact our customer service team, and we will assist you in resolving the matter promptly.
Thank you for choosing ModernityForms! We appreciate your business and are committed to providing you with the best shipping experience possible.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most items within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unused, and in the original packaging.
2. How do I initiate a return?To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to return your item.
3. Are there any items that cannot be returned?Yes, certain items are non-returnable, including:
- Customized or personalized items
- Items marked as final sale
Once we receive your returned item, it typically takes 3-5 business days to process your return and issue a refund. You will receive a confirmation email once your return has been processed.
5. Do you offer exchanges?Yes, we offer exchanges for items of equal value. Please contact our customer service team to initiate an exchange and ensure the new item is available.
6. What payment methods do you accept?We accept various payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- Striple
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order on our website or through the carrier's website.
8. What should I do if I receive a damaged or incorrect item?If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will assist you in resolving the issue promptly, including providing a replacement or refund.
9. Do you offer international shipping?Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
10. How can I contact customer service?You can reach our customer service team via email at support@modernityforms.com or by calling us at 1-800-555-0199. Our hours of operation are Monday to Friday, 9 AM to 5 PM (EST).
Thank you for choosing ModernityForms! We appreciate your business and are here to help you with any questions or concerns.